A Disturbing New Trend

There’s a disturbing new trend on social media that could bankrupt authors. I first learned about it on Facebook, but it’s since traveled throughout all social media.

Some readers feel it’s fine to buy a Kindle book on Amazon, read it, enjoy it, and then return it for a full refund. After all, who’s it hurting? Authors, that’s who.

Did you know if authors rack up too many returns Amazon can send them a bill? I didn’t realize this, either, but it’s happening as we speak. I’ve heard from more than a few Indie authors who, along with royalty payments they received a bill for returns. And these are professional authors who sell 200-500 books per week.

Before you dismiss this post because you think it doesn’t apply to you, this trend affects all authors regardless of how they choose to publish.

A massive influx of returns might result in a publishing house dropping the author. At the very least, they may be hesitant to buy the author’s next book. Why? Because too many returns give the impression that readers are not enjoying the series, when in fact these habitual returners do it to save money. For some reason they’re under the misguided impression that all authors are rolling in dough. They also don’t take into consideration how hard we work. Most authors I know work six days per week, sometimes seven if they fall behind.

Is it fair for these habitual returners to prevent us from earning a livable wage?

Look. I’m not sayin’ if the book sucks due to a lack of editing or poor formatting you shouldn’t be able to return it. That’s different. But to read the entire book and then return it is just plain wrong. Would you go to a theatre, watch the movie, and then ask for your money back because you didn’t like the ending? Of course not. So, why do habitual returners think the same rules don’t apply to ebooks?

Amazon makes it easy to return digital products within a seven-day period. Here’s the kicker. If these habitual returners continue to game the system, Amazon can stop them from buying more Kindle books for at least a year. Nowhere could I find the parameters of what’s considered abuse, but there’s at least one habitual returner who publicly apologized for her behavior after getting banned from Amazon.

Thankfully, I haven’t seen an increase in returns, but this new trend worries me. Some authors are even habitual returners — and they’re bragging about it on social media! I will never understand what goes through some people’s mind. Be reckless all you want with your own life, but don’t let your crazy loose on the rest of us.

I have never returned a Kindle book in my life, and I’ve slogged through more than my share of crappy reads. Now, I download the sample first. If I like it, I buy it. If I don’t, no harm done. That’s why Amazon has the sample feature.

The return feature is available for readers who one-click by mistake.

SUBSCRIPTION ALTERNATIVES THAT DON’T HARM AUTHORS

Join Kindle Unlimited

For $9.99 a month, you can read an unlimited number of Kindle books. You will only have access to books within the KU library, but for voracious readers it’s a good option. Amazon offers a free 30-day trial period or a two-month deal for $4.99.

FREE ALTERNATIVES THAT DON’T HARM AUTHORS

Prime Reading

Yes, you need a Prime account, but most households have one to save shipping costs. If you don’t, you will need a subscription ($99/yr.). Otherwise, a Prime account automatically gives you access to FREE Prime Reading books. I’ve found some amazing new-to-me authors this way. If I love the author’s writing, I usually buy all their books, but that’s me. You could stay within the Prime Reading lending library and never buy another ebook.

Local Libraries Offer FREE Ebooks Through Libby.

Download Libby from the App Store or Google Play. The welcome page will ask if you have a library card.

If you do, click YES.
Then click ADD LIBRARY.
Enter your zip code.
Select your local library from the list.
Enter your library card details.

If you don’t have a library card, click NOT YET.
Libby will walk you through requesting a library card through the app.

Once you’re inside Libby, you can browse through the books or search for a specific title, author, or genre. Libby adds new titles all the time.

If you read on a Kindle device, click READ ON KINDLE and Libby will open an Amazon account log-in window.
Enter Amazon username and password, and the ebook will automatically download to your Kindle.

Never worry about late fees. At the end of the loan period (time varies among local libraries), the book vanishes from your device.

Libby also provides audiobooks, as Jim mentioned in this post. If you live outside the U.S., you can access Libby through Overdrive.

Become a Reviewer on NetGalley

Use NetGalley for free to request, read, and recommend books before they are published — and provide essential reviews and feedback to publishers and other readers.

Contact Your Favorite Author

Tell the author how much you love their work and ask to join their ARC team. If you keep up your end of the bargain by posting honest reviews, the authors will continue to send you FREE ARCs. Plus, you’ll be the first to read new releases!

With all these free options, why return Kindle books? Unless you one-click by mistake or the book is riddled with typos or formatting errors, please, please, please stop returning ebooks to save money. Think about your favorite authors. Do we deserve to feed our family? Do we deserve a roof over our head? Do we deserve heat in the winter and cool air in the summer? Then let us earn a living. We’re not asking for donations. We’re simply asking habitual returners to stop stealing our work.

If you want to help prevent this trend from continuing, sign the Change.org petition.

TKZers, have you heard of this disturbing new trend? Have you been affected by it yet?

Things to Consider for Successful Book Signings

A reader took this pic as I signed her book.

Is there a right way and wrong way to sign a book?

Some authors claim you must sign the title page; others say you should sign the half-title page. Some authors cross out their printed name before signing; others consider it as defacing the book. Some authors only scrawl a signature; others personalize a message to the reader. Some authors include a date and location of the book signing; others don’t.

How can there be so much conflicting advice over signing a book?

I admit, I’d never heard of an author crossing out their name before conducting research for this post. I have more than a few shelves filled with signed editions, and none of the authors crossed out their printed name on the title page.

From where did this custom originate?

Authors seem split on the subject.

Some say the tradition started with personalized stationery. If you’re writing to a friend and your personalized stationery has your full name on it, crossing out the printed name suggests a more personal touch. Thus, an author crossing out their printed name on the title page suggests s/he is there in person to write his/her own name, so the signature supersedes the printed name.

Makes sense.

Others say the historic tradition dates back to the days of a small press run, where the author would hand-sign each book as an authentication of the text.

Also makes sense.

After all the blood, sweat, and tears I pour into each story, I would never cross out my name. I worked too hard to get it there in the first place. 😉 But it’s a personal choice. If you’re fond of tradition, then by all means cross out your name. Next, you’ll need to decide between one quick slanted line, a squiggly line, or a horizontal line drawn straight through the entire name.

To help you decide, read the comment section of Writer’s Digest.

What about adding a date and/or location?

Some say adding a date and/or location adds value for book collectors. Others say the author’s signature is most important. I’ve never added a date or location, but I like the idea of making it easy for the reader to remember when and where s/he met the author.

Personalization

I always ask if the reader wants the book personalized or just signed. I wish I could give you a definitive answer here, but the truth is, my audience is split on this issue. Half want a personalized message; the others are happy with a simple signature. As far as adding value, book collectors seem to agree that a lone signature is worth more than a personalization (aside from the date). That’s always been my impression, too, and one which I repeat to readers when I’m short on time.

“The book will be worth more with just a signature . . . when I’m dead.” 😉

When a line forms at the table, scrawling a lone signature makes life a lot simpler. Adding a date/location would only take a second, but that personalization can and will trip you up from time to time. Learned that lesson more than once. I donate the awkwardly signed paperbacks to my local library. It’s become a running joke.

“Hey, Sue. Book signing yesterday?”

“Yep.”

“Messed up a few?”

“Yep.”

“Excellent! See ya next time.”

Grumble, grumble. “See ya then.”

A few tips for personalization:

  • Always ask readers to spell their name. Even common names can have unusual spellings. Example: Stacy, Stacie, Staci, Stacey. Last names? Forget about it. The possibilities are endless. Thankfully, most readers won’t ask you to include their last name.
  • Before the event think of a few standard catch phrases for new readers. Bonus points if it relates to the book or series.
  • Also jot down a few standard catch phrases for your dedicated fans. You don’t want to sign your tenth book with the same catch phrase you used for your debut. By creating a new one per event you’ll lessen the chances of disappointment. When in doubt, a simple “Thanks for your continued support” does the trick. It’s not all that creative, but it works in a pinch.

Sharpie, Colored Ink, or Classic Black?

Again, authors are split. Have you noticed a trend yet?

Some authors say they sign in colored ink to show the signature wasn’t preprinted in the book or done with a stamp. Others claim colored ink looks amateurish and an author should only sign in blue or black ink. And some authors always sign with a Sharpie.

I never sign with a Sharpie. When you’ve got a line at your table, it takes extra time to let the ink dry before closing the cover. Otherwise, the ink smudges. Blowing on the signature could speed up the process, but that’s never a good look. Sharpies also tend to bleed through to the next page.

If signing with a pen, bring more than one. At my last signing I ran through three. It’s a great problem to have, but a problem nonetheless if we forgot to pack more than one pen.

What Form of Payment to Accept?

At my first book signing, I wrongly assumed everyone would hand me dead presidents. Big mistake. I lost a lot of sales by only accepting cash and the occasional check from sweet ol’ cotton tops. Whether we like it or not, a whole generation uses cards or apps for everything they purchase. Including books.

Thankfully, we don’t need to lug around a manual credit card machine aka the “knuckle buster.” Nowadays all we need is a cell phone.

The top two easiest ways to accept cards are:

  • Square Reader
  • PayPal Zettle

The Square Reader is one of the best and most popular options. Compact, easy-to-use, and accepts all credit/debit card transactions. Either manually enter the credit/debit card, swipe the card through the reader attached to your cell phone, or hover the card over the reader for a contactless transaction. Square also accepts purchases via an app. Most purchases don’t require a signature. For those that do, the buyer scrawls a signature on your phone with their finger. Square has added benefits, too, like keeping a running tally of daily sales.

When you sign up for a Square account, you’ll be asked to link a bank account. Funds from the book signing will be deposited on the next business day. There’s also an option for instant transfer. The nice part about Square is the ability to set up your products in advance. When a reader purchases a book(s), tap the product(s) and Square automatically adds the price. Easy peasy. Square does offer a stand-alone terminal, but it’s pricey ($299. on Amazon).

PayPal Zettle is another great option. The Zettle 2 device is a stand-alone terminal. Connects wirelessly to PayPal’s Zettle Go App via Bluetooth and accepts all credit/debit cards, including Apple Pay, Venmo, Samsung Pay, Google Pay, and contactless transactions. The terminal costs $79, but new Zettle account holders only pay $29. Like Square, Zettle allows you to set up inventory and pricing. They also offer a mobile card reader.

I use both Square and the Zettle terminal. Dead zones abound in my area. Whichever device connects first is my favorite of the day. 😉

Group vs. Individual Signings

Group author events aren’t my favorite things to do. Some venues try to squeeze ten authors into a room that holds about five, and it’s a miserable experience for everyone. Aside from conferences, I don’t bother with group events anymore. That said, a signing with one or two other authors can be fun. Plus, if you’re new to book signings, having a fellow author to show you the ropes will help relieve some of the pressure. I will say, a solo signing is far more lucrative than a group event. Though it may depend on your area.

The Actual Signature

Early on in my career, I received top-notch advice from an author friend who had experience with book signings. She told me never to sign a book with my legal signature. By signing in the same way as, say, a check, you’re inviting trouble. For example, my legal name is Susan, but I prefer Sue (obviously). So, I sign my books as Sue Coletta, not Susan, and I changed the way I would write my first and last name on a legal document. This new signature became my author signature.

Why is this important? Because if you hand the wrong person a signed book with your legal signature, they could easily forge your name.

Venues: Think Outside the Box

All book signings don’t need to be held in bookstores or libraries. I’ve had some of my most successful signings at local fairs and Old Home Days, and I’ve sold out and scored numerous book club invites.

Readers love unique book signing venues.

I have a friend who held book signings in hospitals (pre-pandemic). Another friend held a book signing at a local brewery. Another friend has gained her local audience by hosting Florida wildlife cruises that end with a signing. See what I’m sayin’? Be creative!

A few years back, I held a signing at a murder site in one of my thrillers, which is also a popular tourist attraction. I’ve held a signing in a tattoo shop featured in the book. Some of my murder sites are places where I plan to hold signings once the book releases. And I’ve gained a supportive fanbase because of it. I’m lucky that my area is a popular tourist destination. Some fans literally run to my table, all excited to see me again. My husband, son, and daughter-in-law come just to watch readers’ reactions. My grandchildren (8 1/2, 7, and 4 y.o.) are far less impressed . . .

Nanna, why are all these people here to see you?

Because I’m cool.

Hahaha. No, really.

Out of the mouths of babes, right? Little rascals help to keep the ego in check.

Most importantly, book signings should be fun.

A book signing is a time when we get to meet the folks who love our characters, plot lines, twists and turns. Enjoy the day. Each time we sign a book it’s a personal experience between author and reader. The “right way” to sign a book is a personal choice. If it feels right to sign in crayon, go for it. The only part that’s a must is to adopt an author signature. Why invite trouble?

Over to you, TKZers. Did I miss anything? Do you cross out your name? Use colored ink? Doodle little hearts around the title? Please explain.

 If you haven’t done a book signing yet, which of these tips might you adopt and why? Have you attended an unusual book event? Please explain.

 

They paved paradise and put up a parking lot!

By Joe Moore

It was announced on Monday that Borders abandoned its attempt to find a buyer and proceeded to declare bankruptcy. They’ll be closing 399 stores and letting 10,700 employees go. The national bookstore chain was the victim to overwhelming debt, losses and changing consumer tastes.

That last one, changing consumer tastes, to me is the real giant killer.

imageChanging consumer tastes translates to print sales tanking while ebook sales skyrocketing. Why? Features and benefits. Ebooks and the devices on which they can be read (including smartphones and tablets) contain more features and benefits than printed books. We’ve discuss that dead horse topic so much on this blog that the smell just won’t go away. But it’s true. Things aren’t just changing, they’ve already changed. The way we buy and read books will never revert to the olden days of just a year or two ago.

I liked Borders. I had a big, beautiful store a couple of miles from my house. I had to drive past a big, beautiful Barnes & Noble to get to Borders. My co-writer and I launched 4 novels from that store. The staff loved us and we loved them. They made us feel great. We sold a lot of books for them. As a matter of fact, we always sold out of their stock and had to give them cartons of books to finish the signing events. Saturday afternoon book launches at our local Borders were always fun.

So what happened to our big, beautiful Borders? They recently tore it down and put up a CVS Drugs. You can buy paperbacks inside if you want. They paved paradise and put up a parking lot.

Borders, RIP.

A Peek Into Amazon Sales Figures

By John Gilstrap
Since its creation a decade or so ago, amazon.com has provided one of the very few sources of sales feedback for authors. At a glance, we’ve been able to tell what our sales rankings are, as determined by whatever top secret algorithm they use to determine such things. If you’re obsessive about it, you can watch your numbers fluctuate wildly, from number 3,500 in the morning to number 350,000 in the afternoon. The trick is to decipher how rankings translate into sales.

As I write this on Thursday, January 13, the Kindle sales rank for my book Hostage Zero lies at 2,007—its first foray above the 2K mark that I’m aware of. Given that there are a bajillion books out there available to be ranked, though, one would think that that still represents a fairly robust sales velocity.

By contrast, the Kindle sales rank for Tom Clancy’s new book, Dead or Alive, sits at 28. Given the distance between the rankings—and the fact that we’re talking Tom Clancy—I wonder what that translates into in terms of actual copies sold.

As luck would have it, I’ve recently stumbled upon a website called novelrank.com, which uses algorithms of its own (or maybe just old fashioned spies) to monitor Amazon sales data and translate it into useable numbers. The results are interesting.

The Kindle Store has sold 73 copies of Hostage Zero thus far in the month of January, which earned it an average January sales rank of 1,718. Clancy’s Dead or Alive, with a month-to-date average sales rank of 21, has sold 253 copies in the same period. Last month, beginning with the book’s December 14 laydown date and a debut sales rank of 6, Amazon sold 493 copies of Dead or Alive from the Kindle Store. (I don’t have December figures for my book because I didn’t trigger the tracking function until January.)

For what it’s worth, the hardcover edition of Dead or Alive saw an average sales rank in January of 75 (it’s 105 now), with 1,010 hardcovers sold.

If the results gleaned from novelrank.com are reliable—and I have no way of knowing either way—my first impression is that the gross numbers seem low, though I admittedly have no basis on which to judge such things. The spread surprises me, too, with Clancy selling only 12-15 copies more per day than I do, despite a four-figure difference in ranking. Admittedly, that all must add up to a seven-figure delta between our incomes, but I would have thought his numbers to be several times what they are.

If nothing else, novelrank.com is a fun tool.  It lets you type in the title of any book, and if someone has already triggered the tracking function, you can see how it’s doing.  If they haven’t then you can trigger it yourself.  It’s a shame that my friend and blogmate Michelle Gagnon is weaning herself from the Internet, or she’d be able to see how her sales are doing.
Okay, that was mean. . .


Do you buy new or used?

By Joe Moore

When you buy a book, do you buy new or used? If your favorite author just released a new hard cover, do you snatch it up immediately or wait for the mass market paperback? And in either case, do you buy a used copy or new?

booksstack As writers, how should we look at used book sales? I’m not talking about out-of-print books where about the only way to get a copy is on eBay or an Amazon used book vendor. I’m talking about the book you just had published a month ago. Do you look at used book sales as money lost? After all, neither you nor your publisher earns any revenue from used sales.

If you were lucky enough to have a book that sells well, but you started seeing hundreds of used copies for sale on Amazon, eBay and other sources, would you be upset knowing those were royalty-less sales?

Here are some random thoughts in no particular order for and against used book sales.

For: If someone buys a used copy of my book and they like it, they might buy a new copy of my next one when it’s first published.

Against: If my sales were approaching the point where the publisher considered a second (or third) print run, I may never get it because the used sales took the place of the additional run.

For: Used book sellers sometimes hand-sell books that eventually help build a writer’s career.

Against: The biggest used book seller in the world is Amazon and there’s no hand selling going on there.

For: All used books were originally purchased as new so there’s the royalty.

Against: For each new book sold, 5-6 people may read it as a used book equating to lost royalties.

For: Used books help perpetuate my "brand" and name recognition. It gets my name out into the market place to readers who can’t afford the price of new books.

Against: Used books provide the same level of enjoyment to the reader as a new copy but with no return for my efforts.

The argument for and against is a polarizing debate. For every point in favor of used sales, there’s an equally opposed view. What is your feelings on this? Do you get hot under the collar when you see your books being sold used or do you rejoice that your name is getting out there to a new reader? Should we look at used book sales like car manufacturers look at used car sales? Are used book customers a segment of the reading population that probably will never start buying new books? Did you feel different about buying used books before you became a published writer?

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Coming up on our Kill Zone Guest Sundays, watch for blogs from Sandra Brown, Steve Berry, Robert Liparulo, Thomas B. Sawyer, Paul Kemprecos, Linda Fairstein, Oline Cogdill, James Scott Bell, and more.