Grand Opening!

by Debbie Burke

@burke_writer

In 1988, when we moved to Flathead County, Montana, the population was 57K. There were more than 10 bookstores within a 25-mile radius of Kalispell. Except for Waldenbooks in the mall, all were independently owned. They happily coexisted, each with its own quirky personality, specialties, and customer base.

Fast forward a few years when a behemoth named Borders came to Kalispell. Readers loved the huge selection, the cafe, and ample parking lot, unlike downtown where parking has been a problem since horse and buggy days. My critique group met at Borders in cozy nooks with comfy chairs.

But, there was a downside: one by one, the neat, quirky, little indie bookstores went out of business.

Fast forward a few more years and an even bigger behemoth named Amazon took over domination of the book market.

What goes around, comes around.

Where Borders had once put mom-and-pop bookstores out of business, now Amazon gobbled up Borders. In 2011, 400 Borders stores closed, including the one in Kalispell.

Meanwhile the county’s population swelled. As of 2023, it’s 114K folks. For years, a handful of used bookstores and one small indie that had survived were the only brick-and-mortar options. Browsing thumbnails onscreen just isn’t the same as wandering the aisles and spotting something that strikes your fancy. Readers were living in a literary desert.

Then, on January 31, 2024, a new Barnes & Noble opened in Kalispell.

A week before opening, B&N CEO James Daunt said in a press release:

“The positive feedback we have received since announcing this new Barnes & Noble has been astounding. It has been a long time since Borders had their bookstore just across the parking lot and it is a particular pleasure to bring a major new bookstore back to U.S. 93.”

If Mr. Daunt had any doubts about this new location, opening day quickly erased them.

It was a mob scene. Vehicles circled the jammed parking lot like vultures waiting for someone to pull out. Hundreds of long-famished book lovers roamed through the store. I don’t remember this much excitement about a retail store opening since 1993 when Costco arrived.

One of the most frequent comments as customers walked through B&N’s doors: “It’s wonderful to smell new books.”

The arrangement is an attractive, intriguing labyrinth. Walls of books divide the space into discrete sections: fiction, new releases, mystery-thriller, sweet or spicy romance, westerns, nonfiction, history, religion, self-help, children’s and YA, Manga, graphic novels, and more.

On one table, a sign announces “Banned Books.” Many titles had been required reading when I was in school.

Anne Frank: The Diary of a Young Girl;

Of Mice and Men;

The Great Gatsby;

For Whom the Bell Tolls;

To Kill a Mockingbird;

Catcher in the Rye;

Fahrenheit 451;

  1. 1984.

Also there are more recent titles like:

I Know Why the Caged Bird Sings;

The Hunger Games;

The Handmaid’s Tale;

One Flew Over the Cuckoo’s Nest;

The Color Purple.

One large wall displays books about Montana, from hiking guides to history to Glacier National Park to bison, wolves, and grizzlies to mining and logging to pioneer memoirs.

Each new cubby in the maze features more products: games, gifts, cards, beautiful bound journals, vinyl records, turntables, magazines.

 

Especially encouraging are expansive sections devoted to young readers, covering the range from picture books to YA novels.

A reader’s oasis appeared in what was once a literary wasteland. On opening day, people waited in line for up to 45 minutes to pay for their armloads of purchases.

 

There’s an old saying that you can’t throw a typewriter in Montana without hitting a writer. Dozens live in my immediate area, hundreds within a tankful of gas. And no one is more excited about the new B&N than we authors are.

Local authors Dr. Betty Kuffel, Barbara Schiffman, Debbie Burke, Jess Owen Kara

The manager, Daniel, put out the welcome mat for us, hosting book signings not only for traditionally published authors but also indie-pubbed authors on consignment.

My slot was at noon on the Sunday after opening day. A few days before, I brought in two boxes of books. By that weekend, crowds were still large, but not quite as overwhelming.

The signing table was set up just inside the front entrance. Daniel had stacks of my books ready, along with stickers that read “Signed Edition.” I waved at him across the store, but he barely had time to nod because he was so busy ringing up sales with two other cashiers.

Families streamed through the door with toddlers to college-age kids, adult mothers and daughters, fathers and sons, grandparents and grandchildren. The interest among young readers was heartening.

I must have talked with more than 100 people. All were excited about books and reading.

Some chats were brief: “I’ve missed Borders. Glad this new store is here.”

Others lasted much longer: “You wrote all these books? Wow. What are they about?”

“Which book should I start with in your series?”

“My fifth-grade students are learning to write stories. Would you come and talk to them?”

“I want to be a writer. Can you give me advice?”

“I like to support local authors.”

And they did support this local author. I sold 17 books on consignment.

I also learned insights into B&N’s book ordering process. They can’t order or stock books that don’t show up in their computer system. As mentioned in this post, they don’t order from Amazon KDP Print-on-Demand (POD).

However, there’s a workaround for Create Space POD books:

Amazon/CreateSpace authors have the ability to choose the extended distribution option for their titles.  By choosing this option, their books automatically become available through Lightning Source.

Lightning Source is Ingram Book Company’s print-on-demand division, and they make CreateSpace titles (as well as other POD titles) available to Barnes & Noble and other retailers.

Barnes & Noble will only sell CreateSpace titles through BN.com and customer orders, not through in-store stocking and replenishment.

 

That’s how Daniel was able to order and stock Instrument of the Devil and Crowded Hearts – A Novella, but not the rest of my titles. Those sales he handled through consignment.

Another alternative is to upload directly to BN.com. However, there’s a catch: for a store to order them, books need to be returnable. But, according to a knowledgeable author with many self-pubbed books, BN.com POD books are not returnable. Huh?

Confused? Me, too.

My conclusion is that the best option for me as a self-pubbed author is to upload to Draft2Digital and Ingram Spark (I’m in that process now). That makes ordering clear and direct.

Because CEO Daunt gives individual local managers autonomy and latitude for ordering, I’m hopeful Daniel will keep my books in stock once they’re available on D2D and Ingram Spark.

What happens to our little locally-owned shops now?

I’m not about to turn my back on the Book Shelf and Bad Rock Books (with three friendly resident cats!). They’ve supported me for years. When I spoke with Stephanie, the Book Shelf owner, she was excited about B&N’s opening: “There are never enough bookstores!”

Existing stores cater to different niches than B&N. At this point, the area’s population is large enough to sustain all of them.

When many retailers are closing stores because of the shift to online, readers prove they still love to sniff the aroma of new books and wander aisles in search of serendipitous finds. How’s this for an intriguing title? It begged me to pick it up.

Barnes & Noble, welcome to the neighborhood! 

~~~

TKZers: Which physical bookstores do you visit? What’s your favorite way to buy books–online, in a bricks-and-mortar store, or both?

 

 

Three Things I Wish I’d Known Before Self-Publishing

by Debbie Burke

@burke_writer

We don’t know what we don’t know.

After self-publishing eight books in six years, I can definitively say, no matter how much knowledge I think I have, there’s always waaaaay more to learn.

Here are three things I wish I’d known when I started.

1. Exclusive or wide? The decision whether to publish exclusive or wide is a complicated choice without clear answers. But it’s also one of the most important decisions you’ll make. Give it serious consideration.

First, let’s translate terms in the language of self-pub speak.

Exclusive means you publish and sell your books solely through Amazon’s Kindle Direct Publishing (KDP).

Going wide means, in addition to Amazon, you sell your books through other distributors (Barnes & Noble, Apple, Kobo, etc.).

The self-pub learning curve is steep and it’s a good idea to become familiar with the basic process first before you consider branching out. There’s a reference list at the end of this post to help. 

Because Amazon is the major marketplace, I recommend starting with them for your first self-publication. But be careful you don’t inadvertently make choices that might cause problems if you later decide to go wide. The devil is in the details which I’ll expand on in a minute.

Here are some KDP pros:

  • The majority of self-published books are sold through Amazon, so it makes economic sense to go with the biggest marketplace. Many authors build entire careers creating, publishing, and selling their books only through Amazon. TKZ’s own Jim Bell has done well by staying exclusive.
  • KDP provides an excellent system that walks the author through the steps. One doesn’t need to be a tech-savvy programmer to produce an attractive professional-looking book using their Kindle Create program.
  • Through KDP, you can publish ebooks, print, hardcover, audio, and additional options. Paperbacks are good quality and author copies are at a reasonable cost.
  • Their market reach is second to none.
  • They offer exclusive promotions via Kindle Select to encourage the author to stay within their universe.

However, that universe has drawbacks. Here are a few cons:

  • They change rules without notice, often in ways that seem capricious and punitive.
  • An author’s account may be suspended or terminated for violating their lengthy terms and conditions. Sometimes algorithms make the decision and bots don’t offer explanations. Recourse is difficult.  If an author can’t sell books, they are out of business.
  • KDP doesn’t allow you to offer a book for free (as a reader magnet) without a complicated workaround that requires frequent updating.
  • Most independent booksellers will not deal with Amazon.

KDP’s “Expanded Distribution” is one of the devilish details mentioned above. The terms imply the ability to distribute to markets outside of Amazon.

This is their explanation:

“Booksellers and libraries purchase paperbacks from large distributors. If you enroll your paperback in Expanded Distribution, we’ll make your book available to distributors so booksellers and libraries can find your book and order it…Booksellers and libraries around the world may purchase books from these distributors. It’s free to enroll your paperback in Expanded Distribution, and it allows your book to be made broadly available outside of Amazon.”

Sound great, right? But notice the wording (the emphasis is mine). They “make your book available to distributors so booksellers and libraries can find your book and order it.” They “may” purchase your books.

That doesn’t mean they will. 

The reality is most bookstores are unlikely to purchase books from the source that threatens their ability to stay in business. Can you blame them for not buying bullets from an enemy that wants to shoot them?

Additionally, bookstore and library computer systems are set up to order books through distributors like Ingram, not Amazon. Even if patrons request your book, a library will likely say no because it’s more time and trouble than it’s worth.

So, if you click  the “expanded distribution” button, you actually lose some ability to sell through other distributors.

Fortunately, this is easy to reverse: if you clicked the expanded distribution button (as I did originally), simply unclick it.

After several years of exclusivity with Amazon, I decided to go wide. Most sales still come from Amazon but I prefer to have eggs in several different baskets.

KDP is a good, easy-to-learn system to get your started in self-publishing but you may decide not to spend the rest of your career there. The lesson is to leave your options open. Terms and conditions change over time and what sounds fine today may not work for you in the future.

2. Amazon isn’t the only game in town. There are many self-publishing alternatives: Ingram Spark, Draft2Digital (D2D), BookBaby, Lulu, Smashwords (now merged with D2D), Barnes & Noble, Kobo, etc. All those choices can overwhelm a new self-publisher.

Fasten your seatbelts. This next section is complicated.

Since I’d rather write than learn about different self-pubbing systems, initially I took the path of least resistance and stayed exclusive with Amazon. I used their Kindle Create program to design and format.

But…you can use Create files only on KDP. If you want to go wide, you can’t take those files to different distributors. To reach other markets, you have to create different file versions of your books.

For several years, the need to learn additional programs intimidated me and prevented me from going wide.

Then I read Terry’s excellent 2020 post about Draft2Digital.

At last, here was a publishing system easy enough for the tech-challenged writer! With Terry’s coaching, I went wide using D2D.

With Draft2Digital, you upload a Word file to their system. Then use their excellent templates to design and format a professional-looking ebook, paperback, or both. There is no cost to use their formatting service. Free really is free.

D2D creates formatted book files that can then be uploaded to B&N, Apple, Kobo, etc.

Since I’m too lazy to learn the quirks of each market’s system, I let D2D do the distribution. I select markets where I want to sell and D2D takes care of the rest, uploading the files to each market’s particular specifications. They also keep track of and pay royalties. For that service, they take a percentage of sales. Because they provide great value with free formatting, I don’t mind paying 10%. For me, it’s worth it.

You can also upload files directly to the various markets and save the fee.

However, I don’t recommend using D2D distribute to Amazon. In fact, Amazon erects so many roadblocks, D2D provides a checklist to overcome them:

“In order to better serve our authors, Draft2Digital first requires that you take steps to gain access to Amazon as a digital store option. As soon as each step is verified by our team, Amazon will be activated as an option for your account.”

I should have listened to those warning bells before I tried an experiment with the seventh book in my series, Until Proven Guilty.

At that time, with six self-published books under my belt, I felt pretty comfortable and confident about the process.

You know what they say about pride going before the fall.

Instead of the usual process of uploading the book to Amazon first, then uploading to D2D, I chose to have D2D distribute UPG to Amazon, along with the other markets. That way, I figured, only one sales link was needed. Easy peasy, right?

Wrong.

Using D2D as the distributor caused problems with Amazon that I’d never encountered before.

Normally a new book in a series is automatically linked to the other books in the series. But this time, the new book wouldn’t link. That glitch required repeated contacts with KDP.

An even worse obstacle cropped up. For several weeks after publication, customers couldn’t find the book. Even when they typedUntil Proven Guilty by Debbie Burke” directly into the Amazon search box, a message said that title couldn’t be located. Many more contacts with KDP finally resolved the problem.

But that delay was especially bad for a new book launch.

I’m guessing the reason for these problems is because KDP prefers the author chooses Amazon as their primary distributor. Using D2D as the distributor disrupts their system and makes the bots cranky.

Lesson learned. Now, I upload to Amazon first. Then I upload to D2D for other markets. That means two sales link buttons, one for Amazon and one for everyone else, but that’s a small inconvenience. The problems have not recurred since.

I’d be remiss if I didn’t say a few words about Ingram. They are biggest distributor and the one used by most booksellers and libraries. Ingram Spark (IS) is their branch for self-published books. Through them, your physical books can be ordered by any store, including retailers like Walmart and Target.

IS books are print on demand (POD) and the quality is excellent although their prices are a little higher than KDP’s POD.

At some point, you may want to upload your books to IS because that gives your books the widest distribution.

But… their system is somewhat difficult to navigate, according to discussions among various writing groups I belong to. For now Ingram is a task I’ll put off for the future.

Since I haven’t used other self-pub options (Book Baby, Lulu, etc.), I didn’t address them. The above only describes my personal experience with KDP and D2D. YMMV.

3. ISBNs. When I first published, ISBNs seemed like a trivial detail, but I later discovered they are important for distribution and sales of print books.

Although ebooks generally sell the most, a significant number of readers prefer a physical book. Paperbacks account for a quarter to a third of my sales. 

KDP produces a good quality print-on-demand book at a reasonable price, so I used them.

But…I ran into problems with ISBNs.

What are ISBNs? This is the American Library Association explanation:

“The International Standard Book Number (ISBN) is a 13-digit number that uniquely identifies books and book-like products published internationally.”

Why does the ISBN matter? That is essentially your book’s unique fingerprint and how it’s located in the Books in Print database. If you want bookstores and libraries to be able to order physical copies of your books, you need ISBNs.

Side note: ISBNs aren’t necessary for ebooks.

How do you get ISBNs?

The official supplier of ISBNs is Bowker. They are pricy: $125 for one, $295 for ten, $575 for 100. You must use a different ISBN for each format of the same book. In other words, if you publish paperback, hardback, large print, and audiobook editions, each requires a separate ISBN. That expense adds up quickly, which is daunting for a new self-publisher.

The other option: use the free ISBNs provided by KDP. However…that leads to another devilish detail.

Trying to save money, I used KDP’s free ISBNs. Later I learned free comes with a price.

The price is:

Those numbers can only be used within the Amazon system. The free ISBN from KDP can only be used on KDP for distribution to Amazon and its distributors. It cannot be used with another publisher or self-publishing service.”

When I decided to go wide, those free ISBNs from KDP didn’t work for other markets like Barnes & Noble, Apple, Kobo.

Even if your books are published using a business name (e.g. XYZ Thriller Press), the ISBN still identifies it as originating from KDP. Bookstores can recognize those free numbers and often will not order from them.

Case in point: in this year’s Christmas card from my college roommate, she mentioned she’d tried to buy my latest book Deep Fake Double Down in paperback from B&N. The ebook was available from B&N but not a print book. She prefers to purchase from B&N  but, being a good friend, she went ahead and bought the paperback from Amazon.

My ISBN mistake really hit home with the opening of a new B&N store in my town. The manager offered to feature local authors but their computer system can’t order my books using KDP’s ISBN. He graciously agreed to take books on consignment but that is only a temporary arrangement for the grand opening. In the future, I will need to publish updated paperback versions with my own ISBNs so B&N can order them.

D2D can also provide a free ISBN. This is how they handle it:

Draft2Digital will automatically assign an ISBN to any book published through our system free of charge.

The ISBN recording agency will denote Draft2Digital as the “vendor of record” on their website for any ISBN D2D purchases, but that label does not give us any rights to your work nor will it show publicly. All of our digital stores will continue to show the publisher name you choose (or, if you left the publisher name blank, it will show your author name).

In retrospect, I wish I had bitten that expensive bullet at the outset and bought my own ISBNs from Bowker. After all, that’s part of the cost of doing business and self-publishing is a business.

~~~

None of my errors has proved fatal (yet!). I’m sure I’ll make new ones in the future. Thankfully most mistakes or wrong choices can be reversed. Fixing them just takes time…time you’d rather spend writing.

Fortunately, lots of solid information about self-publishing is available. Here are several sources I trust:

Alliance of Independent Authors (ALLi);

Dave Chesson (excellent advice about Kindle Direct Publishing);

Joanna Penn (tenured, respected expert);

Insecure Writer’s Support Group (IWSG) offers this comprehensive resource list.

We don’t know what we don’t know but, with time, we learn.

Then we learn there’s always more to learn.

~~~

TKZers: if you self-pub, what do you wish you’d known when you started?

If you haven’t self-pubbed yet, what question concerns you the most?

 

(Mis)Adventures at the Montana Book Festival

By Debbie Burke

@burke_writer

 

In September, my friend Cathy Raven was a featured speaker at the four-day Montana Book Festival in Missoula. Her first book is a nature memoir entitled Fox and I, about her friendship with a wild fox. It won the PEN award, among other honors.

Cathy and I met more than 20 years ago when we took a workshop from Tim Cahill, travel writer and founder of Outside Magazine.

After Cathy moved across the state, we lost touch but recently reconnected via Twitter. On Sunday morning, I drove 120 miles to Missoula for her festival talks and to congratulate her in person.

I’m somewhat acquainted with Missoula so I had an inkling about what was in store.

The streets of Missoula were originally laid out in the 1880s by feuding landowners who each wanted their own hunk of real estate to dominate. Diagonal “Slant Streets” were created for a proposed new town called South Missoula. But political maneuvering stymied the new town and slant streets were surrounded by parallel and perpendicular byways, as shown in this photo.

When drivers try to navigate the off-kilter convergence of Brooks Street, Russell Street, and South Avenue, they can thank (or curse) the early citizens who created the notorious Malfunction Junction.

As if diagonal streets and triangle-shaped blocks weren’t confusing enough, routes in Missoula are required to have more than one name—preferably three or four. Brooks Street is also Highway 93 and Highway 12, at least part of the time…until it changes.

Then there’s East and West Broadway. East Alder Street merges with East Spruce Street, which crosses North Second Street East, then eventually runs into West Greenough Drive. Throw in boulevards that are one-way part of the time and two-way other times. Add thoroughfares that dead-end in the Clark Fork River, or at the railroad tracks.

And there you have the mishmash of Missoula.

If Siri had accompanied me, I suspect she would have jumped off the Higgins Street Bridge and drowned herself in the river.

I had printed out several pages of Google maps and have a reasonably good sense of direction. Plus my rearview mirror has a nifty little built-in compass.

I rolled into town about 1 p.m. and missed the motel on Brooks Street because I stayed on 93 which is supposed to be the same as Brooks Street…except when it isn’t.

The Book Festival was at the four-story Missoula Public Library—a skyscraper by Montana standards. While cruising blindly along East Broadway, I happened to spot the towering glass library on the next street over. East Main is a one-way street that amazingly was going the right way.

Success!

Cathy’s phone went to voicemail so I had time to poke around. After the two-plus hour drive, I was glad to climb four flights of stairs to stretch out a bit.

On the top floor, an outside deck around the building featured 360-degree views of the city, rolling hills, and mountains. A volunteer at the book sales table gave me the schedule and, surprisingly, didn’t charge an admission fee, perhaps because it was the afternoon of the festival’s last day.

I peeked into several rooms where presentations were going on but didn’t see Cathy. Back down at street level, I happened to glance over at several people reading at a table.

There was Cathy, deep in her book and writing on a notepad, preparing for her talk.

We hugged like long-lost sisters and visited until she needed to get back to work on her talk.

Her panel was more than an hour later so I figured I’d try again to find my motel.

Missoula is home of the University of Montana. It has winding river walks, bike trails, beautiful historic buildings, and lovely old homes. I know because I saw all of those as I spent the next half-hour totally lost. 

The motel was to the south west but, Missoula streets being the way they are, you can’t get there from here.

My mirror compass said I was going the right direction but the street names (aliases, actually) didn’t jibe with Google maps. At last, I found the motel, hiding on a slant street not far from Malfunction Junction.

As I pulled into the parking lot, a woman was getting out of her car, putting a hardback book in her bag.

Turned out she was “Parker,” the evening desk clerk at the motel. We had talked the day before when she made my reservation over the phone.

She said she was an avid reader who spent lots of time at Barnes & Noble.

I told her I was a writer.

That admission is always a bit embarrassing because people’s eyes widen, they smile broadly, and shake your hand as if they’re in the presence of someone important.

We writers know better—the unglamorous reality is we wear sweat pants, sit hunched over computers all day long, play with imaginary friends, and make up stuff. Sane, normal people don’t do that.

Parker took my card, said she loved thrillers, and would look up my books. Cool!

After I checked in, she gave me clear, easy-to-follow directions how to get back to the library. Thanks to Parker, I arrived there in under 10 minutes. 

Cathy was on the so-called critter panel—authors who’d written books about wildlife including kingfishers, grizzlies, golden eagles, and Cathy’s Fox and I.

Despite many awards, stellar reviews, and glowing mentions in Time and People magazines, she’s suffering first-book jitters.

Cathy is Mensa-brilliant with a PhD in biology but also shy. She’s much more at home in nature than around people, even though she’s a professor who’s taught hundreds of students over many years.

Her wry, quirky humor quickly won over the audience. Without trying to be funny, she’s very funny.

After the panel, a lot of books by other authors remained on the table but Cathy’s sold out. She fretted about that until I reminded her that selling books was the whole point. Running out meant success.

People mentioned they had ordered multiple copies of her book as gifts.

Her solo talk was an even bigger hit, especially considering it was Sunday evening at 6 p.m. when most festival attendees had already left.

She described her solitary life in the Yellowstone Valley where she’d hand-built her home. As she did research on the area’s botany, weather patterns, and animal behavior, weeks would pass without speaking to another person.

However, a sociable red fox started showing up every day to visit the introverted, reclusive human. They forged an unconventional but close friendship. Trust developed to the point where Fox brought his four kits for Cathy to babysit while he went a distance away to take a nap.

At the end of Cathy’s talk, a woman in the audience presented her with a dazzling sunflower that looked too perfect to be real. But it was.

Dr. Catherine Raven

We headed out for dinner, assured by locals that Missoula has many great restaurants.

Few, however, are open on Sunday night.

For a college town, they roll the streets up early. After a half-hour quest, we found a place, enjoyed a good meal, and had a great catch-up visit.

But, following dinner, we lost our bearings roaming through the dark, deserted downtown and didn’t know how to get back to Cathy’s motel. We drove around looking for a familiar landmark or street name but found none.

Then we spotted a Missoula police cruiser parked alone on a street. I pulled to the curb in front of him and Cathy and I jumped out of the car to ask him directions.

In hindsight, that wasn’t a smart move. But, as a child, I’d always been told if you get lost, ask a policeman.

A young cop jumped out of his rig, talking rapidly into his lapel mic, wearing a wide-eyed deer-in-the-headlights expression. I’m not sure if he had his hand on his weapon because he was standing behind his open car door for cover.

Two women—old enough to be dangerous, from out of town, lost in Missoula, asking directions to a motel whose name we couldn’t remember but was near a McDonald’s—utterly befuddled this poor young cop. I’m sure he thought we were impaired even though we hadn’t had a drop or a toke.

He finally collected his wits (and probably heard back from the dispatcher that there was NOT an APB out on an old white Toyota Highlander with two female occupants). Still looking flummoxed, he managed to direct us to Broadway where we found Mickey D’s and the motel.

Cathy and I said goodbye, resolving not to let another 20 years go by without seeing each other. I headed for my motel on the other side of town.

By this time, I’d driven enough of the mysterious streets of Missoula to be fairly confident of finding my way back until…the southwest section of town went black.

A power outage shut down street lights, buildings, traffic signals, and the sign for the motel. For several blocks, I drove in total darkness except for my headlights. By luck, I spotted the motel just in time to turn into the shadowy parking lot.

In the office, two lanterns glowed. I had a flashlight but, rather than enter a completely black, unfamiliar room, I opted to hang out in the dim lobby with my new friend Parker. A couple of motel workers wearing headlamps checked the property and muttered about buying a generator.

The electric company’s text updates estimated the power would be restored by 9:30 p.m. It was now 9:45. The power had been off long enough that the computer battery backups in the office had run out of juice.

Parker said, before the power went off, she’d looked up my books. She wanted to read them but didn’t have cash with her and I can’t take credit cards.

We spent the next hour, shooting the breeze and solving the world’s problems. She gave me directions to Barnes & Noble, where I planned to go the next morning before heading home.

Finally the lights popped back on.

Whew.

The motel is independently owned, not a chain. Its tagline is “Nice rooms for nice people.”

I went to my room and thought about how nice Parker had been, giving me directions that carried me safely through Malfunction Junction. She’d kept me company during what could have been a nervous hour in an unfamiliar dark place.

I grabbed a copy of Instrument of the Devil (which, fittingly, is about a terrorist targeting the power grid), signed it, and gave it to her.

The next morning, I visited Barnes & Noble. The manager is very supportive of Montana authors, even independently published ones. She ordered a few copies and we talked about my doing a signing there next spring (they’re scheduled months ahead with author appearances).

Despite getting lost repeatedly, inadvertently scaring a cop, and surviving a power outage, the trip to Missoula was a success.

I reconnected with an old friend and watched her bloom as she talked to audiences about her book. I met a lady who gives better directions than Siri and Google Maps combined, whom I hope will become a fan. And I have a future book event to look forward to.

Not a bad day’s work for a writer.

~~~

TKZers: Have you ever gotten hopelessly lost but found a better reward than what you were originally looking for? Please share your wanderings in the comments.

 

Can You Believe the Kindle is Ten Years Old?

by James Scott Bell
@jamesscottbell

The Kindle turns ten next month. My, how that little baby has grown!

When Amazon’s ereader first came out (November 19, 2007 to be exact), I sensed most people were skeptical about the future of digital reading. The Sony Reader had been around for years but failed to take hold. “Electronic books” were thought to be the coming thing around Y2K. Publishers Weekly even started a section to cover the subject, but later dropped it due to failure to launch.

Clearly, serious readers preferred paper. So the Kindle would probably sell to some early adopters, but likely would not revolutionize anything.

**clears throat**

In 2008, Oprah Winfrey gave the Kindle her endorsement. Talk about a boost! Then people began to realize they could have all the works of Dickens and Dostoevsky on a single device which they could take on a plane or a train or (in L.A. commuter traffic) an automobile. Pretty doggone cool!

And the biz mavens realized that Amazon was (as always, it seems) making a powerful and forward-thinking business move—selling the Kindle as a gateway to their massive bookstore.

Here at TKZ, we were analyzing all this from the start. On Kindle’s one-year anniversary our own Kathryn Lilley wrote:

I think it’s time for all of us to stop mourning the nongrowth of paper book sales, and celebrate the new digital age. It’s the future. Let’s embrace it. For example, last week when I posted, I was freaking out about the changes in the industry. This week, I have decided to reframe my thoughts about the book publishing crisis, and seek out the hidden opportunities in those changes.

Because ready or not, the digital era is here. Kindle products like the Oasis are still going strong. In fact, this review of Oasis is spot on.

And what did all this mean for authors? Well, beginning in 2009 or so, it became apparent that Amazon was presenting a viable new way for writers to get published—by their own selves!

And get this: by offering authors an unheard of 70% royalty split!

The lit hit the fan.

A complete unknown named Amanda Hocking made a cool couple of million dollars publishing directly on Amazon!

This got the attention of many, including TKZ emeritus Boyd Morrison, and a mainstream mystery author by the name of Joe Konrath who, via his blog, began to champion the new digital possibilities.

When I went to Bouchercon in San Francisco in October of 2010, everybody was wondering how to get in on the ebook thing without ticking off their agent or publisher. Agents (and I heard several) were warning writers not to “go there” for fear it would jeopardize their careers. Publishers were not at all sanguine about their authors moonlighting with a company they saw as their biggest threat. Some writers even got sued or terminated over this.

But the money was dropping off Kindle trees! That could not be ignored.

A funny thing happened at that Bouchercon. I was sitting with a couple of writer friends in the lobby of the SF Hyatt Regency, talking about all this, when Joe Konrath arrived and made his way to the bar area. He was flocked by fellow authors peppering him with questions.

The next day, at lunchtime, I was outside the Hyatt and spotted Mr. Konrath and one Barry Eisler walking and talking excitedly along the sidewalk. I thought, “What is that all about?”

A few months later I found out. Mr. Eisler, a New York Times bestselling thriller author, turned down half a million bucks from his publisher in order to publish with Amazon!

It was the talk of the industry. I saw it as a real tipping point. In fact, I gave it a name: “The Eisler Sanction.”

Self-publishing was getting serious.

I put my own toe in the E waters in February of 2011. Now I’m all wet.

So ten years after the birth of the Kindle, what have we seen?

1. Kindle devices and apps are awesome. I’m currently reading the two-volume memoir of Ulysses S. Grant, easily highlighting passages I want to review later. The General is bivouacked on my phone. Cost me 99¢.

2. While other ereaders have appeared—notably Nook and Kobo—the Kindle is dominant and unlikely to lose market share. The poor Nook, which is also a cool device, is hanging by a thread.

3. Kindle Direct Publishing has saved the careers of thousands of midlist writers, and created the careers of thousands more who are making good-to-massive lettuce every month. Those who are doing well have mastered some basic practices but also concentrate on the most important thing: quality and production.

4. The traditional publishing industry was hit hard by the digital disruption. There have been mergers, layoffs, shrinking profits and even a DOJ smackdown.

5. But the Forbidden City is still open for business. And while large-advance deals for debut authors are becoming as rare as the blue-footed booby, they still happen.

6. There has been chatter about the “comeback” of print books, but it appears that most of any increase in print sales can be traced to … Amazon. (And here’s a counterintuitive development: Millennials may actually prefer print books!)

7. Big bookstores took a huge hit due to e-commerce. The massive Borders chain of stores went down, followed by Family Christian. Barnes & Noble stores have been closing steadily for the last eight years, a trend that will likely continue.

8. However, local independent bookstores may be emerging through the cracks. Oh, and guess who else is opening up physical stores? Amazon.

9. On the other hand, many niche bookstores are closing. The latest is Seattle’s Mystery Bookshop.

10. We’ve reached a period of relative stasis in the “self v. trad wars.” From 2010 to 2014 or so, it seemed like we’d get blogosphere firestorms every week cheering for, or predicting the demise of, Big Pub. There was also a lot of “gold rush” talk on the indie side. Reality, as it is wont to do, has settled things down. There’s a lot of information out there now (e.g., Author Earnings reports) and the savvy players have a better handle on where they stand.

In an episode of Downton Abbey, when it became clear that the old ways of life were on the way out, never to return, Carson the butler mused, “The nature of life is not permanence, but flux.”

Kindle brought the flux. And a decade later, we’re living it.

What do you say, TKZers? What are your reflections on the 10th birthday of the Kindle?

What Authors Need To Know About the Publishing Industry Today

by James Scott Bell
@jamesscottbell

And by today, I mean the date of this post. Because the only constant now is change!claude-vernet-81514_1280

If you’re in the writing game to make serious bank, or at least a good side income (and only “blockheads” never write for some kind of income, according to Dr. Johnson), then you need to keep up to date on industry developments.

Now is a good time to look, as reports about the first quarter of 2016 are coming in.

Traditional Publishing Sales Are Down

According PW, sales of adult print books fell 10.3% in the first quarter of 2016, compared to the first period of 2015, and ebook sales in the same category fell 19%. Regarding the latter, industry observer Mike Shatzkin says a big part of the problem is the pricing of ebooks by publishers:

High ebook prices — and high means “high relative to lots of other ebooks available in the market” — will only work with the consumer when the book is “highly branded”, meaning already a bestseller or by an author that is well-known. And word-of-mouth, the mysterious phenomenon that every publisher counts on to make books big, is lubricated by low prices and seriously handicapped by high prices. If a friend says “read this” and the price is low, it can be an automatic purchase. Not so much if the price makes you stop and think.

This puts publishers in a very painful box. When they cut their ebook prices, they not only reduce sales revenue for each ebook they sell; they also hobble print sales.

casino-royale-181How much of this “pain” can the big publishers endure? Economics in a disruptive environment is merciless. Remember that scene in Casino Royale? (All the men do.) But also recall that Bond got out of it.

 

Barnes & Noble Barely Hanging On

The biggest bookstore chain has been closing stores and circling wagons. They’ve been emphasizing vibe (coffee house, browsing chairs) but not expanding shelf-space for books. Thus, says another article in PW:

Sales at Barnes & Noble fell 6.6% in the quarter ended July 30, compared to the same period last year. Revenue fell 6.1% in the company’s retail sector, and Nook revenue fell 24.5%. As a result of the lower-than-expected sales, B&N reported a net loss from continuing operations of $14.4 million in the period, its first quarter of 2017, compared to $7.8 million in the first period of fiscal 2016.

We all love bookstores. We hate to see physical shelf space shrink, and brick-and-mortar stores shuttered. A nice development is a rise in the local independent bookstore. Good! There are many cultural benefits to this uptick. However, the scale is small relative to a large chain, and breakout books by new authors cannot be driven on these tiny islands alone.

Meanwhile, Amazon Opens Another Physical Bookstore in San Diego

This to go along with their first such store in Seattle. And there are plans to open stores in Chicago and Portland.

According to industry observer Jane Friedman, here’s what you need to know about Amazon’s bookstores:

  1. They have a relatively small square footage when compared to Barnes & Noble. The most recently opened store is 3,500 square feet, and the average Barnes & Noble is ten times that size, sometimes more.
  1. All the books are face out, so the emphasis is on curation.
  1. No prices are listed; customers have to check book prices on their phones.

On this last point, a marketing professor quoted in the San Diego Union-Tribune says the intent is to “drive consumers deeper into the Amazon system.” The books “act as conversation starters with staffers, who can then teach customers about the benefits of [Amazon] Prime membership.”

Amazon has proven over and over again to be ahead of the curve, as they say, even though the curve these days is as formidable as that tossed by Mr. Clayton Kershaw. Amazon keeps staying in the batter’s box making contact.

What Should Writers Do?  

This is a blog for writers, so the key question for me is always what do I and my fellow scribes need to be about in these turbulent times?

My drumbeat has always been: First, write the best book you can every time out! That’s why we emphasize craft here at TKZ. There is no substitute for quality. And if you can up your production, so much the better.

Next, turn your ear to wisdom, and your heart toward understanding (Proverbs 2:2). You need to decide what path to pursue as a writer, and how to do so with eyes open and good business practices. Thus: 

Perspective #1 – Indie Writers

In a comment on the PW site, the estimable Hugh Howey said, in part:

The reality is that acquisitions and mergers have hidden the steady loss of market share by the Big 5, market share gladly gobbled up by self-published authors. Coloring books, plays, and rejected rough drafts have also helped the last two years, but it’s hard to rely on these things going forward. And publishers have to stop believing surveys that say people prefer print books. Yeah, the people who don’t read much do.

If the Big 5 are going to continue to guide their businesses by personal editorial tastes, celebrity tomes, and the whims of those who read (but probably don’t finish) 2 – 3 books a year, they’re in trouble. The real market for publishers should be the voracious readers who consume several books a week.

***

For authors, this time of flux is critical. As bookshelves dwindle, and B&N appears on the verge of going the way of Border’s, now would be a terrible time to take a work of art that lasts forever and sign it over to any publisher for term of copyright. The new standard has to be 5 to 7 years of license, or self-publish, until things shake out.

One ongoing debate is about whether an indie author should go exclusive with Amazon in order to take advantage of promotional opportunities (such as limited free pricing), and the page payouts of Kindle Unlimited. I think this is a great option for new writers who need to get eyeballs on their pages so they can begin building a readership. See the substantial discussion and links in the section on Kindle Unlimited in Jane Friedman’s post, mentioned above.

Perspective #2 – Traditionally Publishing Writers 

For those writers in the midst of––or are hoping to land––a contract with a Big 5 or other traditional publisher, it’s long past the time when you can leave all contract negotiations to someone else. You must be informed. You need to know what to accept, what to reject, and where to compromise.  Which also means knowing what your leverage is. If you are being represented by an agent, this is a conversation to have with them. (Oh, are you looking for an agent? Well, maybe one is looking for you. Keep track of the new agent alerts and other info at Chuck Sambuchino’s Guide to Literary Agents blog.)

Big tip: Don’t do any of this with a chip on your shoulder. Be polite and businesslike. But as the great Harvey Mackay counsels in Swim With the Sharks Without Being Eaten Alive, you need to know when to “smile and say no until your tongue bleeds.”

Mackay also says, “Make your decisions with your heart and what you’ll end up with is heart disease.” Don’t be so dreamy-eyed about being invited into the Forbidden City that you fail to make rational, long-term decisions.

A place to start is with attorney David Vandagriff’s book, The Nine Worst Provisions in Your Publishing Contract. Not only are important clauses explained, but Vandagriff (who is also known as the Passive Guy blogger) offers you strategies on how to make them better.

As I have stated several times, authors with a modicum of business sense (which is why I wrote How to Make a Living as a Writerare the only corks on this roiling sea of change.

Be a cork. But be a smart cork. Subscribe to the Publishing Trends blog, which posts links to the “Top 5 Publishing Articles/Blog Posts of the Week.” Also consider a paid subscription to “The Hot Sheet” the twice-monthly industry dispatch written by the aforementioned Jane Friedman and journalist Porter Anderson.

Because information is now the coin of the realm. Get the info, digest it, use it. But don’t ever let it freak you out. Remember:

keep-calm-write-on

What about you? Where do you see the publishing industry going? How are you, as a writer, dealing with constant change?

In Praise of Henry Pritchard

  

And who is Henry Pritchard? He is, among other things, a self-published author in the truest sense.

There is a British rock band named Temples that is currently touring the United States. They are quite popular in their native England and in Germany, and a few other places. Temples is currently attempting to replicate that success in the U.S. by climbing into a van every day or two, driving a medium to long distance, unpacking their gear and setting it up, playing a set or two at a small venue, then unplugging, loading up, jumping in the van and doing it all over again. They are assisted in this endeavor by a gent named Henry Pritchard, who is their driver and guitar tech. The latter job involves a bit of knowledge of sound acoustics, engineering, electricity, and the occasional use of duct tape and a glue gun when things go FUBAR in the middle of a hot guitar solo. It’s definitely a job for a young man who has an old and experienced soul.
Pritchard is also an author in the truest sense of that word. He writes what my daughter Annalisa calls a “zine” and I call a “chapbook” (“Oh, where did this chapbook come from?” “It’s a ‘zine, Dad.” “No, it’s a chapbook.” “No, Dad, it’s a zine.”). Regardless of what we call it (and Pritchard also calls it a zine), the title of Pritchard’s publication is applecore. It is a digest-sized paperback publication consisting of around seventy-six single-spaced pages, held together by a pair of small but sturdy staples in the middle of the spine along the crease. applecore is not entirely unlike the broadsides that Richard Brautigan used to give away or sell on the streets of San Francisco before he became unhappy and famous, or the Pocket Poets series that City Lights (the publisher and the bookstore) publishes and sells. Pritchard has been publishing it since around 2001. He’s up to twenty-three issues (which I suppose qualifies it as a ‘zine, if it’s numbered and issued on an irregular basis) as of this date. The content consists of his memoirs though he’s about ten years behind at this point (note: if you’re going to write your memoirs, start when you’re in your late twenties, so you can remember everything). Pritchard divides his first person narrative into chapters (which I believe qualifies it as a chapbook) and it’s not uninteresting. As one might expect when one hangs around with and is employed by musicians, Pritchard drinks and uh, smokes quite a bit but some interesting things have happened along the road of his life, from being unemployed to attending university to landing a pretty good gig as a band road manager.

How does one acquire applecore? While the world has moved ahead since applecore #1 was published some fourteen years ago, Pritchard is content to be very low tech in both the format and dissemination of his work. He sells issues of applecore for two dollars from the “merch” table (where one can buy music, tee-shirts, bumper stickers, and other band memorabilia) at Temples’ concerts. In a reluctant nod to the times, Pritchard also “markets” it from his Facebook account  and accepts payments through PayPal through his email address. And that’s it. No Amazon, no Barnes & Noble, no Hachette. Pritchard’s other writings can be found for free on his blog, if you want to sample his work before laying down your cheddar for a physical copy.

One takes the sense from the vignettes contained on Pritchard’s Facebook page, blog, and applecore that he leads what might tactfully be called a nomadic existence, one in which a fixed abode is not an element. One also, upon reading applecore, gets the feeling that Pritchard likes it that way. He is only responsible for himself, and does not have a home or apartment which owns him. Somehow, however, moving from town to town and couch to couch, Pritchard gets it done, and gets it done pretty well. His narrative moves ever forward with occasional side trips, and friends move in and out the scenes without warning, explanation or transition. It gets confusing, sometimes, but it also puts you in the moment in the best kind of way, even if the moment occurred a decade or so ago. The important thing, however, is that he runs his whole show. There is a downside to that, of course. I doubt that Pritchard sells enough copies of applecore to earn a living; he probably clears enough to buy some liquid refreshment, or, uh some other substances (if his stories in applecore are any indication). The important thing for our purposes, however, is that he cares about his art, and it shows. He has four people proofread his work; his writing is coherent, interesting at worst and (occasionally) riveting at best. Issues of applecore don’t feature a die-cut dust jacket, but they are functional — they can fit in your pocket, and don’t crack when you sit on them — and turning a page won’t leave ink on your hands or the feeling that you need to reach for the handjel or the Phisoderm.

No, what Pritchard does is tell a story without worrying about whether he’ll get an ‘A’ or four stars from this or that reviewer. He is pleasing himself, and hopefully the reader as well. Isn’t that what it’s all about, ultimately? And getting it done? I recommend that you check out Pritchard’s blog and Facebook page, see what you think, and buy an issue or two of applecore from the guy. It’s almost four times the page count and half the price of a new Jack Reacher short story, if that puts things in perspective.

While Pritchard may be unique, and not so much off as around the radar, I don’t think that he is alone out there in the backwoods of the lo-tech, primitive do-it-yourself world. Do you know of anyone else who is doing something similar? And are you? If the answer to either question is “yes,” please let us know how we can sample the goods.

The Dispute Continues…

The author debate over the Amazon vs. Hachette business disagreement proceeds apace. The latest volley is an impassioned though civil discussion between J.A. Konrath, a staunch supporter of Amazon, and Lee Child, a very visible signatory of Authors United, and which was featured as an entry on Konrath’s blog on Thursday, September 25. It is worth reading, if you are at all interested.

I see strengths and weaknesses with the positions of both sides. Where I am having a problem, however, is the proposition that Amazon is doing something wrong or evil by refusing in some cases to sell Hachette books by pre-order (or at all). Permit me to draw a comparison with another product: there is a type of breakfast food that my wife likes; let’s call it “Flavored Cardboard to Go.” Six-count boxes of multiple flavors of this product were readily available at all of the supermarkets within a three mile radius of our home. I would buy a box or two during the course of my weekly shopping trip with the result being happy wife, happy home. That is, until one day when…it wasn’t available. I asked at each supermarket and was told that the item had been discontinued. But that wasn’t exactly accurate. The grocery supplier that serviced the supermarkets locally to me was no longer carrying it because…well, they just were no longer carrying it. Being the resourceful type, I checked the website of the company which manufactures the product and discovered that a certain national chain which I normally don’t patronize (let’s call it “Bullseye”) carried the item. They don’t have a store near us, but there is one I pass occasionally while out and about causing trouble. I will accordingly stop in every six weeks or so, stock up on Flavored Cardboard to Go, and all is well in the House of Hartlaub. Have I been a bit inconvenienced? Yes. But big whoop. There was no evil involved, however. A company and a distributor stopped doing business with each other and another company filled the vacuum. Nothing more or less was involved. 
I don’t see any difference between my experience in my role as hunter-gatherer and the current dispute between Amazon and Hachette. One can go to Barnes & Noble (or visit its fine, sparkling website which leaps to one’s command at a keystroke or two) or Wal-Mart, or, as they say, wherever books are sold (including Hachette’s own website) and buy or order any Hachette book you want, so long as it’s in print. Amazon hasn’t choked off the supply. You just can’t purchase certain Hachette books there at the moment. There was actually a similar dispute between Simon & Schuster and Barnes & Noble last year — bet you forgot about that, didn’t you? — where Barnes & Noble was cast as Simon Legree because they stopped selling S & S books when the two entities couldn’t come to terms. Again, Barnes & Noble didn’t shut off the supply. One could buy from other outlets. One DID buy from other outlets. The dispute was ultimately settled and things rolled on, until now.

Word: what is happening is a business dispute. It will get resolved at some point. It’s not a hero vs. villain issue, and casting it as such is a diversion, pure and simple. My questions for you, however, is…have you had trouble buying books published by Hachette? Has the dispute, and its fallout, changed your book buying habits? Other than in the abstract, do you even care?

Quirky Ramblings on E-Books, Self-Publishing and the Consumer

USA TODAY had an interesting article on authors who have struck it big with their self-published e-books. The article featured 26-yr old Amanda Hocking of Minnesota who got tired of being rejected by traditional publishers and self-published last year. In 2010, she sold 164,000 books, with most priced between $0.99 and $2.99 per digital download. And in January, 2011 (after many readers got e-readers for Christmas), she sold 450,000 copies of her 9 paranormal titles, with three of her titles making their debut on the USA TODAY’s Bestseller list.

Her percentage of that sales price range comes in at 30-70%, respectively, but she’s making money at it. And she promotes on Facebook, Twitter, and word of mouth—and credits the popularity of the paranormal genre for much of her success.

And another paranormal e-novelist, who sold 70,000 copies since July 2010, got noticed by Random House and just signed a three-book deal.

I bring this up because of a talk I had with a neighbor this week. She got me thinking about digital download books. My neighbor had received a Nook for Christmas and was downloading books online. She was feeling pretty tech savvy, for sure. And she wanted a trip down memory lane when she used to read simple sweet romance novels, easy reads that made her happy.

Instead, she bought erotica by mistake. Now her online booksellers are sending her recommendations for the same steamy stuff she just purchased. (I’m chuckling as I write this. If you knew my neighbor, you would too.) She actually had to call the online bookstore to see if they could stop sending those recommendations to her Nook, but since it was such a new product, they couldn’t help her. But she was willing to download a book that she knew nothing about other than it was a romance and she had virtually no knowledge of the plot. She only knew it was a bargain. And she’s not alone. I’ve heard on blog posts and other places that many readers are willing to try a new author for $0.99-$2.99/book.

Now I’ve resisted buying an e-reader so far. I’m not sure the technology is there yet and I like the feel of a book in my hands. Plus I spend way too much time in front of a computer writing that I think reading off a display might make my quirky eyesight worse. But I can see why a reader might like the option of downloading a book quickly, read it immediately without paying shipping, and maybe get it for a bargain. And I also have a couple of manuscripts “under my bed” that are only playthings for my cats. Maybe it’s time to do something with them and test the new marketplace of e-books.

I’d like to hear from anyone who has an e-reader. How do you like reading off it? Has owning one changed your book buying habits? Do you still buy print books? And is there a price point that might tempt you to try a new author?

And if you’re an author who has sold your e-books online through Amazon’s Kindle Direct Publishing, Barnes & Noble’s Pubit, Lulu, Smashwords, and other locations—how has that worked for you?