Navigating Rough Waters

Photo courtesy of Jim Coffey, Esprit Whitewater

By Debbie Burke

@burke_writer

 

What does whitewater rafting have to do with writing?

For one thing, rafters and writers often endure blasts of icy water in the face. For authors, the cold, wet shock is metaphoric—a stinging rejection, a hideous review, a kiss-off from a publisher.

Today’s story begins when my pal, former river ranger Susan Purvis recently sent me a link to a podcast about whitewater rafting. Susan often leads me into adventures that always pay off in unexpected rewards so when she recommends something, I listen.

That day, with a crammed to-do list, I didn’t have a spare hour for a podcast. Yet once I started to listen, I couldn’t stop.

The interviewer is Barry Kruse, entrepreneurial coach of Leading Steep, and his subject is Jim Coffey, founder and owner of Esprit Whitewater, a Canadian rafting company.

Jim’s rafting business began in 1992 and survives nearly three decades later, a rarity in the field. A seasonal operation is especially tough because he has to earn enough income in four, maybe five, months to last the entire year. Plus, recreation-oriented businesses are hit hard during recessions when people can’t afford vacation trips.

Jim believes entrepreneurs who succeed have “a high tolerance for adversity and uncertainty.” He proves his point when he relates the setbacks he’s experienced that would tank most businesses— a fire that destroyed part of his facilities, a couple of floods, the Covid shutdown, and, last summer, his own diagnosis of throat cancer.

His attitudes and coping tools struck me as helpful advice for authors. The following are a few gold nuggets from his podcast.

Jim: “You never know where that first step is going to lead.”

When you’re stuck in your writing, take a step.

Inertia is not healthy for writers, in body, mind, or word production. If you’re bogged down, take a step in a new direction.

Write a public service announcement for a charity you admire. Write ad copy for a fundraiser for a worthwhile cause.

If your own ads don’t pan out, analyze what authors with similar books do for promotion. Try new avenues.

Learn a new skill—make a video, add fresh features to your website, try a different software writing tool, create an audiobook.

First steps sometimes lead to dead ends. But they can also lead to new universes.

 

Jim: “You never know who that [most] important customer is going to be. Treat every customer as if they are that person.”

Readers are the author’s customers. Building their loyalty and trust is key to selling books.

A major breakthrough opportunity for Jim’s company occurred when a particular customer was impressed with the fledgling operation. That man turned out to be an influencer who booked more trips for large groups and retreats, as well as recommending Esprit Whitewater to colleagues. A single customer hugely expanded Jim’s business.

For authors, treat every reader as your most important customer. They might place your book in Stephen King’s hands for a blurb. Or convince Oprah to feature it in her book club. Or catch Reese Witherspoon’s attention for a new movie production.

Not likely? Okay, but how about these possibilities?

A reader invites you to speak to their book club. That results in more sales and more readers.

A reader from that book club works for a major media outlet and wants to interview you.

The leader of a civic or professional organization hears/reads your interview and invites you to talk to their 500 members.

And so it can go.

When you treat each reader as that most important customer, their reach and recommendations carry you and your books into markets you never imagined.

 

Jim: “We manufacture our own luck. Preparation collides with opportunity.”

The harder you work, the luckier you get.

Preparation can mean: take a class; read a new craft book; attend a conference; research new marketing angles.

When you’re doing the work, opportunities pop up in unexpected ways in unexpected places.

 

Jim: “Be unselfish and generous with your skills and pass them on.”

Help other writers.

The writing community is a continuum of authors at different levels of accomplishment, from beginners to multi-published bestsellers. We have all been helped by authors more experienced than ourselves and, in turn, we can help others less experienced than ourselves.

Freely share what you’ve learned. Teach a workshop. Write a guest blog post. Produce a newsletter for a charitable organization. Mentor a struggling writer.

You might think you’re too new at the craft to offer anything. Not so. You can beta-read. Judge a writing contest. Offer to talk to schoolchildren—most teachers are delighted to host writers and kids are eager to learn.

 

Jim: “It’s easier to train a great person to be a great whitewater guide than to take a great whitewater guide and turn them into a great person.”

For authors, attitude is more important than skill. Approach learning as a humble student.

I’ve known many talented authors who were positive they were destined to knock Michael Connelly off bestseller lists. They were usually so busy talking about how much they knew and how great they were that, not surprisingly, I haven’t noticed any of their names in USA Today.

C.S. Lewis said: “Shut your mouth; open your eyes and ears.”

That advice spans to entrepreneurs, military, industry, and, of course, writing. Nobody knows everything.

Before you become a great writer, you must first be a great student.

 

Jim: “You never know when people you’ve contributed to will come back and contribute to you.”

At the beginning of the podcast, interviewer Barry said Jim had recently undergone chemotherapy and radiation for throat cancer. While Jim was laid low during the busy summer season, his team kept the business going and took care of hundreds of happy whitewater rafting customers. He’d earned the loyalty of his staff who came through when he needed them the most.

At the very end of the podcast, Jim mentions he gave the interview while lying in bed… with a feeding tube.

Wow. Just wow.

That left no doubt Jim Coffey is off the scale in his tolerance of adversity and uncertainty.

 Perhaps the most important lesson can be found in Jim’s actions:

Help others and never give up.

Works for authors, too.

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Many thanks to Jim Coffey and Barry Kruse for their permission to quote and reference the interview which can be heard here: https://www.leadingsteep.com/podcast

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TKZers: What is your favorite advice, touchstone, or belief that helps you over treacherous rapids and shoals encountered in your writing career?

~~~

 

In Debbie Burke’s new thriller Flight to Forever, her main character persists in spite of lots of cold water thrown in her face. Please check it out here.

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Book Expo America 2018

MONTANA AUTHOR TAKES A SMALL BITE OUT OF THE BIG APPLE

The population of my Montana home town is around 25,000—about the same number of people I encountered during six days at Book Expo America (BEA) and BookCon in New York City.

BEA is the biggest annual convention of book publishers, booksellers, distributors, librarians, and authors in North America. With 840,000 square feet of exhibit space at the Javits Center and nearly 500 exhibitors, the show is so big that Publishers Weekly covers it with daily tabloid reports of 70-100 pages each.

The event is open to industry professionals, not the public. I was fortunate to be invited to check out the inner workings of the business. What a learning experience it was!

Big names draw big crowds. Celebrities launching new books stayed busy autographing advance reading copies (ARCs). Some wait lines rivaled Splash Mountain at Disney World. This year’s stars included a couple of guys named Patterson and Clinton who co-wrote a thriller, along with Nicholas Sparks, Sally Field, Barbara Kingsolver, Trevor Noah, and more.

Debbie Burke and Hank Phillippi Ryan

 

I was delighted to meet the charming Hank Phillippi Ryan at the signing of her new book Trust Me. A few weeks before, I’d watched Hank teach a great online class sponsored by International Thriller Writers (TKZ’s own James Scott Bell also taught a segment of the webinar).

One Librarian’s Bounty

 

 

Librarians from all over the country flock to BEA to pick up bagfuls of free ARCs to help them decide what to order for the coming year. Their biggest expense must be the charge for overweight checked baggage!

Important lesson to authors: librarians are your best friends. If librarians get behind your book, their efficient network can put millions of eyes on your work. See, not all librarians are there to ruin your mood! I guess we all had that one librarian who thought they owned the place, but thinking about it now, knowing that they have way more to do than just sitting behind a desk, maybe it’s time to cut them some slack. You may want to do some research into schools like USC Marshall to get a better understanding of what the essential roles are these days of a librarian.

 

 

Not surprisingly, Amazon isn’t exactly the most popular kid on the BEA playground. The headline of one daily report read: “Amazon’s Actions Remain a Problem,” a quote by the CEO of the American Booksellers Association. The article talked about the impact of “lost jobs, stores, and uncollected taxes” due to the online giant.

The Big Five (Hachette, HarperCollins, Macmillan, Penguin Random House, Simon & Schuster) had large showy booths on main aisles. In contrast, Amazon’s booth was in a distant corner, far from the entrance.

Since Amazon’s Kindle Press had published my thriller Instrument of the Devil, I trekked all the way to the rear of the exhibit hall to visit them. But when I got there…..

Black curtains surrounded all four sides of the booth. Through the gauzy fabric, I could see people moving inside. But there was no entrance.

Hmmm.

Upon further investigation, I was told Amazon specifically requests a private booth for book publicists to meet with major media to pitch upcoming titles.

Oh.

In addition to the Big Five, scores of indie publishers had booths, representing niche markets for religious, ethnic, political and social issues, health and fitness, food and cooking, short fiction collections. No matter what off-the-wall subject you imagine, chances are someone has published a book about it that shows up at BEA.

Children’s and YA book publishers were out in force, introducing thousands of new products: print books, graphic novels, puzzles, interactive 3D devices, plus tie-in merchandising like costumes, cuddly stuffed characters, sports equipment, etc. There were even quaint retro items like pens and stationary. Could writing actual letters be making a comeback?

Waiting for autographs from their favorite authors

 

BEA runs from Wednesday through Friday for industry pros. BookCon follows on the weekend and is open to the public. Thousands of readers crowded the Javits Center on Saturday and Sunday. They pored over new releases, waited in line for autographs from favorite authors…

BookCon 2018

 

…and posed for photos dressed up as popular book characters.

Older folks (like myself) often complain about young people zombie-walking through life with bent necks, mesmerized by their smartphones. Yet at BookCon, I didn’t notice a single example of that disconnection. Kids engaged with each other and were excited about new adventures in reading. Witnessing that gave me hope.

 

 

Audio book sales continue to grow by double digits, 30+% increase in the last year alone.

A major BEA sponsor for 2018 was Blackstone Publishing. In 1987, the family-owned independent audio publisher started producing cassettes in a garage in Ashland, Oregon. They tapped into the town’s renowned Shakespeare Festival for narrating talent.

Three decades later, Blackstone has expanded into a full-service publisher of print and e-books in addition to audio, employing more than 200 people. Still headquartered in Ashland, they’ve increased their presence in NYC with acquisitions editors, audio narrators, and a sound studio that’s second to none.

Blackstone also showed me firsthand what a debut author’s dream launch should look like.

Excited debut author Susan Purvis with the banner of her new book

Last April, I wrote about cadaver dogs and mentioned Susan Purvis’s upcoming memoir, Go Find, which Blackstone is publishing. At BEA, they rolled out the red carpet for Susan, including a 10-foot-tall banner at the entrance of the Javits Center.

At their booth, lighted signs showcased new releases. Book covers were displayed on video screens. During signings, representatives guided people through the waiting line, graciously giving out swag including postcards, book bags, and ARCs.

This contrasted sharply with some author signings sponsored by bigger houses where I wondered if cattle prods might be in use!

 

Blackstone’s good treatment of authors has resulted in them picking up bestsellers like Orson Scott Card, cozy queen M.C. Beaton, and mother-daughter fantasy writers P.C. Cast and Kristin Cast.

Despite BEA’s gargantuan scope, it offered opportunities to make personal contacts.

A couple of hours into the first morning, I sank down at a vacant table, already exhausted, eyes glazing over. A woman with a similar dazed expression sat across from me and we commiserated about feeling overwhelmed. Her name was Bee Kapitan, a designer from Vancouver. She had just received an Independent Publisher Award for her interactive e-book How To Say Cheese. I showed her the proposed cover for my new book, Stalking Midas, and she graciously made suggestions. She introduced me to the burgeoning world of interactive book design. We’ll be keeping in touch.

I’m learning from Umair Kazi (l) and Francesco Grisanzio (r)

Another valuable connection occurred with the Authors Guild. I knew of their excellent advocacy for writers but hadn’t gotten around to joining. At their booth, I talked with staff attorney Umair Kazi and digital services coordinator Francesco Grisanzio about rights reversion. Their guidance helped me make a career decision I’d been putting off. Needless to say, after their assistance, I signed up to become a member.

Another service they offer to authors is contract review. Before you sign a publishing contract, AG attorneys will review it and clarify the Byzantine maze of legalese. That alone is worth the $125 annual dues.

Authors Guild has also forged a communication channel into Amazon to register author complaints. Hopefully AG’s advocacy will temper Amazon’s review policies that, to authors, often appear capricious and arbitrary.

BEA gave me amazing insight into the publishing business. If I included all the adventures and interesting people I met in the Big Apple, this post would run into next week!

I’ll stop now and turn it over to TKZers for questions and comments.

A final post script: on the trip home I was privileged to meet a 91-year-old Holocaust survivor. That story is too long to add here but it can be found on my blog.

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